Category Archives: Uncategorized
Customer Centricity: Begin With Customer Service
One of the basic tenets of Customer Centricity is service. Why? Service is taking action to take care of someone else. More importantly, it is taking action to create value for someone else (Ron Kaufman). It is how one adds … Continue reading
Making Customer Service Effective in the Digital Age
What is Customer Service? Customer service is an elaborate and interactive process of understanding a customer and fulfilment of his needs as per the company’s resources, capacity and capability for the product sold or service delivered. In this context, the … Continue reading
Customer Service: How Can I Build a Good Relationship With My Customer?
We’ve heard the term “customer service” for quite some time now. Ever wondered what it really means? Its more than just a department. It’s how you market yourself in a way that will give you more customers and better client … Continue reading